Cineplex Reviews and Complaints | cineplex.com @ Pissed Consumer

Most helpful review

New Reviewer

Jul 02, 2022 Olga F Drg

Unpleasant movie experience

3.6

Update by user Jul 12, 2022

I did not get any response as of yet, almost 2 weeks later. Disappointed.

Original review posted by user Jul 02, 2022

Hi, we, a family of 4, have visited a film premier "Minions: The Rise Of Gru" on July 1st at 72 Commerce Park Drive Barrie, ON, L4N 8W8 location. My major concern was the staff ignorance during the show, when young audience was taking a photo, whistling, screaming out loud (like they were at life concert) and throwing objects in the air and not a single time a staff member approached those individuals. This time spoiled our experience at the theater a lot. Our children 7 and 12 years old did not appreciate such behavior either. P.S. Also would like to address how uncomfortable the seats are. Seat will fold easily creating pressure on the back to maintain the posture. For a child not able to reach the floor seat was not staying in one position and child was almost falling through the opening between the seat and back part. Maybe it needs a simple adjustment so they are not so loose? Appreciate your time and effort to make our experience better next time.

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#3725805

Pros

Easy to get location

Cons

Expensive in comparison to competitors
Poor healthy food choices

Preferred solution

Let the company propose a solution

Aug 10, 2022 PissedConsumer3839800 of Toronto, Canada

I have not heard from Cineplex

I ordered tickets online for 4 seniors. Unfortunately thet were for the wrong day. I had to repurchase the tickets and call Cineplex for a refund. I got a refund but only for 1 ticket. Ever since I have been trying to get the full refund.

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#3839800

Location

Toronto, Ontario

Aug 05, 2022 PissedConsumer3827146 of Scarborough, Canada

Was put on hold then hanged up on

I called their help phone line. The wait time was 2 seconds but the I was put on hold for 20mins. After waiting, the rep I was talking to hanged up on me. Second rep I talked to fixed the problem for me within minutes and she was easy to talk to.

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#3827146

Location

Scarborough, Ontario

New Reviewer

Aug 05, 2022 Jessica Lee

Resolved: I want to refund my cineplex ticket tomorrow

Update by user Aug 06, 2022

Company fixed the issue and I have been provided with apology.

Original review posted by user Aug 05, 2022

I cannot go tomorrow I want a refund tomorrow I hope I can if that's possible please let me know if that's possible Thanks

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Resolved

#3824448

Location

Burnaby, British Columbia

Pros

Nice theatres

Cons

Not wearing masks
Poor healthy food choices

Preferred solution

Full refund

New Reviewer

Aug 04, 2022 Jessica Lee

Resolved: I want to refund my ticket for tomorrow

Cineplex - I want to refund my ticket for tomorrow

Update by user Aug 06, 2022

Company fixed the issue and I have been provided with apology.

Original review posted by user Aug 04, 2022

I want to refund my ticket for tomorrow if that's possible I can't go tomorrow please let me know if that's possible

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Resolved

#3824366

Location

Vancouver, British Columbia

Pros

Nice theatres

Cons

Poor healthy food choices
Movies are not lasting long enough

Preferred solution

Full refund

Aug 01, 2022 PissedConsumer3815276 of Toronto, Canada

Complain

Hi there,me and my wife do go to cineplex at Yonge and eglinton to watch the Jurassic world but unfortunately so cold it was we didnt really enjoy or could watch the movie truly,so I went and ask the person in charge to bring the temperature down and he agreed but still didnt happen and was freezing inside,I did explain my self and the costumer service told me we call a number to get the movie no charge so we really thought we deserve another chance to watch a new movie in better way please,we always enjoy cineplex and hope you feel us,thanks

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#3815276

Location

Toronto, Ontario

New Reviewer

Aug 01, 2022 Myankita N

Worst experience ever

I was trying to book my tickets, booked it actually twice, even the payment got confirmed and then i was redirected to the home page with no confirmation about my tickets. Tried to call customer care, but was kept at hold for 30 mins . Horrible experience. We always used to book tickets at the cineplex. But not anymore. Bad bad experience

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#3815194

Location

Surrey, British Columbia

Preferred solution

Tickets for the show

New Reviewer

Jul 22, 2022 Arslan R Ehq

Refund or cineplex credit request

Hello, I just purchased ticket and my daughter sugar went low ( she is type 1 diabetic) and returning back. Please issue cineplex credit or refund to credit card. Here is the information of order Transaction No: 524**** Booking ID: WF5CGL7 Ticket no: T728505****010001 T728505****010002 T728505****010003 T728505****010004

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#3785282

Location

Milton, Ontario

New Reviewer

Jul 20, 2022 Melanie R Ima

Holiday bundle refund or exchange

Update by user Jul 20, 2022

It says resolved but the issue has NOT been resolved

Original review posted by user Jul 20, 2022

Hello we received a holiday gift bundle as a Christmas gift for our daughter and due to covid restrictions, there was no possibility of using the coupons until they were already expired. Is there anything you are doing to correct this such as replacement with additional coupons that are current? Our family are big supporters if Cineplex and have been going for years despite other theatres coming to our area. I do hope that you are wanting to repay your customers loyalty with consideration under the extenuating circumstances. We look forward to hearing back from you soon so we can continue to enjoy your theatre...

User's recommendation: inquire what happens if movie theatre is closed and you can't use coupon.

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#3778957

Location

Kingston, Ontario

Service

Cineplex Customer Care

Pros

Easy to get location
Nice theatres

Cons

Terrible customer service

Preferred solution

Let the company propose a solution

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New Reviewer

Jul 19, 2022 TAMMY A Vwb

Still have not heard back from them

1.7

I had to buy snacks for the kids because they didn't have the combo box ??? This should not be put on the customer.

User's recommendation: Demand to talk to a manager before you pay for snacks.

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#3775998

Location

Toronto, Ontario

Loss

$40

Preferred solution

Full refund

New Reviewer

Jul 17, 2022 sharon R Tal

Ace not heard from cineplex so rating is low at moment.

2.5

VIP MEAL. I want to hear back from them. They have my detailed account of what happened. They can a So call me. 519-497-****

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1 comment

Jul 17, 2022 sharon R Tal #2213314

Just waiting for. Reply to my issue

0 0

#3768742

Location

Toronto, Ontario

New Reviewer

Jul 17, 2022 roger b Lej

Hoping to replace a ticket I got for sighning up at cineplex,

3.9

Booking # WX4SM23 for movie I could not go to. This was a tfree ticket for signing up with monthly movie.

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#3768694

Location

Ottawa, Ontario

Preferred solution

replacement for a ticket not used

New Reviewer

Jul 16, 2022 KEITH C Yxc

Refusal of Service

Urgent: Time of incident started from 1:56am until 2:34am, still here. I viewed the movie Jurrasic Park Dominion(10:25pm) Cinema 15, Row E10, at Silvercity Riverport in Richmond BC. I dropped a portion of my wallet, concealed in my pouch. The pouch was not closed. I also spilt my popcorn on the floor underneath my seat, while it was dark in the theater. One of the South Asian cleaners opened interior doors, to determine what the issue is. I explained to her, that I dropped a portion of my wallet on the floor. She understood what I said, & said sorry, I cannot help you. The other South Asian cleaners ignored me as well. They pretended as if they did not see me. There were 3 of them that I saw. They refused to obtain the contents of my wallet. I'm concerned that they will see the contents of the wallet & discard the items to spite me being vindictive. It is currently 2:40am. I missed the last bus, hoping these cleaners would assist me. Currently stranded at the theater. Please investigate. I would have given them a gratuity. Please terminate these cleaners. This is unprofessional, callous, rude & cold-blooded. This is not necessary. These are important & critical documents.

User's recommendation: There should be an emergency after hours #, as well as at least 1 manager to remain an 1 hour after last showing. Or have security have access to cinema after hours.

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#3765628

Location

Richmond, British Columbia

Pros

Nice theatres

Cons

Very poor customer service

Loss

$20

Preferred solution

Let the company propose a solution

New Reviewer

Jul 10, 2022 Parleen M

Cancelling tickets

I had booked two tickets for Thor movie on July 9, 2022 at 10pm. One of us has Covid now and we wont be able to watch the movie . The tickets were T114502****720001 and T114502****720002. Please cancel our tickets for today and we would like to request a refund.

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#3747024

Location

Windsor, Ontario

Loss

$56

Preferred solution

Full refund

New Reviewer

Jul 08, 2022 Shailini J

Refund

my case case, GSC0470016 I did not watch the movie and it's been a week since I anm trying to get someone to solve my issue

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#3743138

Location

Burnaby, British Columbia

Loss

$74

Preferred solution

Full refund

New Reviewer

Jul 08, 2022 Kent M Qtz

I wanted too book a special evening for Saturday VIP am a air miles gold member your website won’t allow me to sign up or login for Saturday Alan in Coquitlam said nothing he can do your on your own v

1.0

Allen in Coquitlam wouldnt even help me reserve for two in Coquitlam being a Air miles Gold collector Ill pay cash instead I have two VIP tickets for dinner as well he cant reserve for me and I live in delta near strawberry hill theatre why your website cant log in from here and not a Happy customer and I lived in Coquitlam I have family there why tommorow Ill message air miles no more collecting for me why!

User's recommendation: Don’t just pay.

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#3741715

Location

Coquitlam, British Columbia

Loss

$150

Preferred solution

Deliver product or service ordered

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Location	3/5
Cleanliness	3/5
Diversity of Products or Services	3/5
Price Affordability	3/5
Product or Service Quality	3/5

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