Cineplex

Hi, I would like to request a refund for one movie ticket that was not used on November 16, 2024. I have attached the photos of the receipt for my explanation regarding the matter. Thank you for looking into my request.

Looking for movie prices. They are not listed on the website.

If you want the prices you have to sign up for their club and input all your info!

They have no need to know all your info to get prices. They also don't answer the phone.

My 12 year old daughter went to see a mivie with her friends using a cineplex ticket bought from costco that comes with food and ticket but the cashier still charged her $10.17 for admission ticket number after taking the ticket from costco the receipt #729* *******/001 ticket printed 6:36 pm 11/16/2024

Dear Cineplex Management,

We hope this message finds you well. We are writing to express our disappointment regarding our child's birthday party that took place recently at your venue.

Unfortunately, our experience fell short of expectations for several reasons.

Firstly, we encountered delays in receiving responses to our emails leading up to the event, which caused significant stress in the planning process. We also encountered a delay in receiving confirmation on the start time of the movie. This uncertainty ultimately impacted our ability to send out invites in a timely manner, resulting in several children being unable to attend.

We would greatly appreciate if you could consider this feedback as a way to improve communication moving forward.

Also, on the day of the party, the organization was lacking, and we did not have a proper host to assist us, leaving us feeling overwhelmed and unsupported.

Additionally, we were informed at the last minute that the Moana themed combos we had been eagerly anticipating were unavailable. This was especially disheartening for the children, especially our little one, who were excited about the theme, and it impacted their overall enjoyment of the party.

We believe that with better communication and organization, these issues could be avoided in the future.

I hope you take this feedback into consideration to improve the experience for other families.

Overall, given the circumstances, we also feel that we should not be charged the full price for the party.

It would be fair to receive some form of discount to account for the inconvenience.

Thank you for your attention to this matter. We look forward to hearing from you soon.

Regards,

Dave

Dear General Manager,

I wanted to take a moment to recognize a team member, Melissa, who was working at Cineplex Markham VIP on November 6, 2024. My visit was around 6:00 PM, and I was truly impressed by her dedication.

Despite being the only one on the cleaning crew, she tirelessly went through each auditorium, ensuring everything was spotless and ready for guests.

Melissa's hard work and positive attitude were evident, and her commitment to maintaining a welcoming environment made a significant impact on our experience.

Please extend my gratitude to her for a job well done. She truly went above and beyond!

Thank you for having such dedicated individuals on your team.

Sincerely,

Paul Lin

I was inquiring why the signage and lounge lights remained on even after hours. The person who answered 1 didn't have a good command of English and 2 didn't help at all.

Helped me change my phone number. The phone call was quick and the services on the other side was helpful.

I am getting an error while adding a credit card. I have booked my tickets and need to pre order snacks for tonight please help me out here.

Hi, I'm just wondering what the update is with my refund (Case GSC124****). I submitted my booking and ticket photo by email as you requested, but I've received no response yet. Thanks.

Hello, I seem to have lost my keys at the Cineplex in Scarborough at 22 lebovic avenue while watching today, November 19. The key description is a red hook with 2 keys and a black fob attached with a keychain.

I want to cancel my tickets due to a medical emergency at home. Please, cancel the ticket.

I called the wrong number. No need for a review.

Quite annoying.

That you wont stop emailing me until I do this review. And that I must put 100 characters.

Hi, so, I am trying to log into my account. But due to 2-factor authentication, I cannot get in.

I got a new number, and I don't have any access to my previous phone number. It doesn't let me log in to change my number either. I tried doing it through the app and web.

Please let me know how I can log back into my account. I have the same email, and I do have my password too.

I never authorized a payment of $126 today on my credit card. I have a monthly payment plan I need this amount refunded today

I recently had a frustrating experience with Cineplex that I feel compelled to share. After purchasing food at one of their theaters, I received an email offering a free digital rental as a promotion.

However, nowhere in the email was I directed to read any terms and conditions that stated certain films were excluded from this offer.

When I tried to use the promotional code, the system allowed me to download the movie with no indication that I would be charged. Naturally, I assumed everything was fine and watched the movie. However, when I checked my credit card statement, I was shocked to see that I had been billed for the rental. This was incredibly confusing, as I believed the movie was included in the promotion.

I reached out to their customer service team to clarify the situation, only to be told that since I had already watched the movie, there was nothing they could do.

I also mentioned that the quality of the movie was poor, but I hadn't complained earlier because I thought it was free. Instead of offering any sort of solution or empathy, the representative dismissed my concerns.

To make matters worse, after escalating the issue to a supervisor, I sent the terms and conditionswhich felt like a bit of a low blow given the circumstances. Its important to note that one of the customer service reps, Sarah, was particularly unhelpful and lacked any understanding of the situation.

In an attempt to escalate the matter further, I was given an email address to request someone to reach out to me. However, when I used the email, I discovered it was only for advertising inquiries!

Nowhere online could I find another email address or contact method to resolve my issue, leaving me even more frustrated.

Overall, this experience has left me incredibly disappointed.

The misleading promotion, poor customer service, and lack of proper contact information were all unacceptable. I wont be using their services again and would caution others to be very careful if they decide to do so.