Contact Cineplex Customer Service

I recently had a frustrating experience with Cineplex that I feel compelled to share. After purchasing food at one of their theaters, I received an email offering a free digital rental as a promotion.

However, nowhere in the email was I directed to read any terms and conditions that stated certain films were excluded from this offer.
When I tried to use the promotional code, the system allowed me to download the movie with no indication that I would be charged. Naturally, I assumed everything was fine and watched the movie. However, when I checked my credit card statement, I was shocked to see that I had been billed for the rental. This was incredibly confusing, as I believed the movie was included in the promotion.
I reached out to their customer service team to clarify the situation, only to be told that since I had already watched the movie, there was nothing they could do.

I also mentioned that the quality of the movie was poor, but I hadn't complained earlier because I thought it was free. Instead of offering any sort of solution or empathy, the representative dismissed my concerns.
To make matters worse, after escalating the issue to a supervisor, I sent the terms and conditionswhich felt like a bit of a low blow given the circumstances. Its important to note that one of the customer service reps, Sarah, was particularly unhelpful and lacked any understanding of the situation.
In an attempt to escalate the matter further, I was given an email address to request someone to reach out to me. However, when I used the email, I discovered it was only for advertising inquiries!

Nowhere online could I find another email address or contact method to resolve my issue, leaving me even more frustrated.
Overall, this experience has left me incredibly disappointed.

The misleading promotion, poor customer service, and lack of proper contact information were all unacceptable. I wont be using their services again and would caution others to be very careful if they decide to do so.

I couldn't log in because I had an old number on my account, and it was sending a verification code to that number. So, I called, and it was changed within a few minutes.

She was friendly and very helpful. Great customer service.

We were late 5 mins for showtime but when we arrive all doors were locked and unable to get in. I tried to call customer service but it was closed already, so Im looking either for a refund or exchange.

I tried with their live chat with agent but i was not even given time to explain, he just forwarded me the message that it was past showtime so refund was not gonna happen. I then tried emailing them thru pissed consumer and explained what happened. I got a response and a refund within 1hr!

Thank you Navya S. Great service!

I purchased six tickets for a family event on family day. To celebrate my birthday of 70 and my daughters birthday of 47 we decided to take everyone to see the Bob Marley movie.

The importance was to sit in the group. Everything was great until we sat down in the seats, and one seat was broken. The very best they could do was offer a single seat somewhere else. When my husband got to that seat, it was already occupied.

rather than cause a commotion with more confrontation, he simply sat in the broken seat. Although Cineplex. Thought they resolve the problem they did not. They did not even check to see that things are OK.

They did not walk into assure the seat was empty. I paid almost $100 for the seats and when you consider another $90 spent on popcorn it was a total waste of money.

I prefer now to wait for the rental and enjoy it in the comfort of my own home. This was shameful customer service, and customer relations.